Refund and cancellation policy

Last updated 2026-09-21

Cancelling

Cancel whenever you like, from Settings → Subscription, or by writing to support@lucent.app. There is no notice period and no cancellation fee.

Cancelling stops the next payment. You keep Pro until the period you have already paid for ends — we do not cut you off the moment you cancel.

Refunds

Within 7 days of a payment, we refund it in full if you ask. No reason needed. That applies to your first payment and to every renewal.

After 7 days we do not normally refund a period already under way, because the AI allowance for that period has been made available to you. We will still refund, in full or in part, where:

• you were charged after cancelling;
• you were charged twice for the same period;
• the service was unusable for a meaningful part of the period and we could not fix it;
• you never used it — no calls, no credits spent — during the period charged.

Unused credits are not refundable for cash, and credits bought as a top-up are not refundable once spent. Unspent top-up credits are refundable within 7 days.

How long it takes

We start a refund within 2 working days of agreeing to it. It goes back to the same method you paid with. Your bank then takes 5–7 working days, which is their timeline and not ours.

Asking

Email support@lucent.app from the address on your account. Tell us which payment. You do not need to justify a request inside the 7-day window.